Rav Dhaliwal, Venture Partner @ Crane Venture Partners, has 20 years of leadership positions in hypergrowth enterprise software ventures like Slack, Zendesk & Yammer. We explored why enterprise technology CEOs & leadership teams must:

• ensure customer success is everyone’s priority – hence there is (or should be) no such thing as post-sales! 👏
• change their hiring processes to ensure they hire for customer-success behaviours ✨
• update remuneration models to incentivise customer success behaviours 💵
• prioritise change management expertise across all leadership roles ↪️
• implement hiring processes that enable them holistically to understand the behaviour of candidates before they are hired🤝

For more insights into Crane Ventures head over to https://crane.vc & for advice on recruiting & retaining senior talent to scale-up your enterprise SaaS venture check out https://alpinasearch.com