Nikola Mrksic is CEO at PolyAI – a Cambridge University spinout who raised $14m in VC funding for their automated customer service solutions

We explored why:

• society will be much better off once fully automated CS solutions replace tedious customer service roles
• true conversational AI is so much more impactful than the “glorified chatbots” most organisations deploy
• being a 1st-time CEO with a technical background is such a joyful experience of personal growth
• recruiting your initial senior hires is so tricky – yet so crucial for business success & CEO sanity!
• the US market is so far ahead of Europe in terms of technology adoption & product management expertise

For more insights into the future of work & customer service automation check out https://www.polyai.com