Rav Dhaliwal, Venture Partner @ Crane Venture Partners, has 20 years of leadership positions in hypergrowth enterprise software ventures like Slack, Zendesk & Yammer. We explored why enterprise technology CEOs & leadership teams must: 👏Ensure customer success is everyone's priority - hence there is (or should be) no such thing as post-sales! ✨Change their hiring processes to ensure they hire for customer-success behaviours; 💵Update remuneration models to incentivise customer success behaviours; ↪️Prioritise change management expertise across all leadership roles

Alston Zecha is a Director at Eight Roads - a global VC who’ve invested $6bn in the past 12 years. Alston reflected on: * The resilience & focus he's seen from experienced entrepreneurs in the portfolio who’ve taken tough decisions during the COVID19 pandemic to support subsequent growth * The importance of being human & remaining "in the moment" - especially during such troubling times * Why capital as a competitive advantage was a blindspot for Alston when he was an entrepreneur and why he feels this continues to hold back many technical founders  * The importance of having a funding “roadmap” as well as a product roadmap His view that tech founders rarely create truly unique solutions - they rarely create a category from scratch